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Add a network printer in Windows 11

Connect your Windows 11 PC to an office network printer — automatically via Windows discovery or manually by IP address when the printer does not appear in the list.

Browse privately with InPrivate or Incognito

Private windows leave no sign-ins, history, or cookies behind on the computer — useful in specific moments, and widely misunderstood.

Capture a screenshot with Snagit

Use Snagit to capture, annotate, and share screenshots — from a quick region grab to a full scrolling page capture.

Clear your browser cache and cookies

Clearing the cache fixes pages that look broken, show stale content, or refuse to load after a site update — takes under a minute.

Clear your browser cache and cookies

When a website misbehaves for you but works for everyone else, clearing the cache usually fixes it — clear cookies too and you'll be signed out.

Close a frozen app with Task Manager

When an app stops responding, give it a minute — then end it cleanly with Task Manager instead of pulling the plug.

Combine PDF files with Adobe Acrobat

Merge multiple PDFs — or a mix of PDFs and other documents — into a single file using Adobe Acrobat on your Windows PC.

Connect a second monitor to your laptop

Extend your desktop to a second screen for more workspace — covers HDMI, DisplayPort, USB-C, and docking stations.

Connect to Wi-Fi in Windows 11

Get your Windows 11 laptop online by joining a Wi-Fi network — including tips for networks that do not appear in the list.

Contact the helpdesk the right way

A ticket with the right details gets fixed in one round trip. Here is what to include and when to call instead.

Create a strong passphrase you can remember

Length beats complexity: four unrelated words make a password that's easy for you and brutal for attackers.

Enable multi-factor authentication on your Microsoft account

Turn on MFA (multi-factor authentication) on your Microsoft 365 account so that a stolen password alone cannot let an attacker in.

HIPAA quick reference for healthcare staff

A concise guide to the everyday HIPAA rules that apply to anyone who handles patient data on a work device or network — what you must do and what to avoid.

Join a Teams meeting from an invite

Any Teams invite can be joined from a browser, the app, or a phone call — no account required.

Keep software updated — why it matters

Most successful attacks exploit holes that were already fixed — on machines that hadn't installed the fix. Updating promptly is defense, not housekeeping.

Lock your screen when you step away

One keystroke protects everything you're signed in to. Make it a habit every time you leave your desk.

Open an encrypted email you received

Encrypted messages open after a quick identity check — usually a one-time code sent to your inbox. Here's the flow.

Recognise and report a phishing email

Phishing is the number-one way attackers get into business accounts. Learn the warning signs and how to report suspicious messages in under a minute.

Recognize AI voice and deepfake scams

A voice — or a face on video — can now be faked from seconds of audio. The defense isn't detecting fakes; it's verifying requests.

Recognize QR-code and text-message phishing

Phishing left the inbox: fake QR codes and urgent texts use the same tricks with fewer defenses. The same ten calm seconds beat both.

Reset your Microsoft 365 password

Forgot your password? If you registered for self-service reset you can get back in yourself in about two minutes — no help-desk call needed.

Restart vs shut down — why restart fixes more

On Windows, Restart gives you a truly fresh start — Shut down often doesn't. That's why "turn it off and on" means restart.

Set up an email signature in Outlook

Add a professional email signature to every new message and reply in Outlook desktop and Outlook on the web.

Set up work email on your iPhone

Add your Microsoft 365 work account to the iOS Mail app so you can read and send work emails directly from your iPhone.

Share a file from OneDrive

Send a sharing link so colleagues or clients can view or edit a file in your OneDrive — no email attachment, always the latest version.

Share files in Microsoft Teams

Share documents in a Teams chat or channel so colleagues always work on the latest version — no email attachments needed.

Spot a phishing email in 10 seconds

Five quick checks catch most phishing emails before they catch you. When in doubt, don't click — report it.

Spot fake invoice and gift-card scams

The most expensive email scams don't hack computers — they impersonate people and change payment details. One verification habit defeats them.

Use public Wi-Fi safely

Coffee-shop Wi-Fi is fine for browsing and risky for assumptions. A few rules — and your phone's hotspot — cover the gap.

Verify unusual phone requests (vishing)

Phone scammers impersonate IT support, banks, and vendors — with caller ID on their side. One habit defeats them: hang up, call back on a number you already have.

What a blue screen means (and what to do first)

A blue screen is Windows protecting itself, not dying. Photograph the code, let it restart, and pay attention to whether it repeats.

What to do if an MFA prompt you didn't request appears

An approval prompt you didn't start means someone else may have your password. Deny it — never approve to make it stop.

What to do if liquid spills on your laptop

The first sixty seconds decide whether a spill is a cleanup or a replacement. Power off, unplug, invert — and don't turn it back on.

What to do if you clicked a phishing link

Clicked a bad link? The next ten minutes matter more than the click. Act, report, and don't hide it.

What to do if you suspect ransomware

Files won't open, names look scrambled, or a demand appeared on screen: disconnect, don't power off, and call for help immediately.