Legal

Privacy Policy

Last updated: August 1, 2026

This Privacy Policy applies to the TeamLogic IT Client Support Portal (the "Portal") operated by TeamLogic IT ("TeamLogic IT," "we," "us," or "our"). It governs the collection, use, and protection of information submitted through or generated by use of this Portal. This Portal is provided exclusively to employees and authorized representatives of organizations that have an active managed services agreement with TeamLogic IT ("Client Organizations").

1. Scope and Application

This Privacy Policy applies solely to your use of this Portal. It does not govern any other website, application, or service operated by TeamLogic IT or any affiliated franchise entity. By accessing or using the Portal, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

If you are accessing this Portal on behalf of a Client Organization, you represent that you have the authority to bind that organization to the terms of this policy and that the organization's use of the Portal is governed by the applicable managed services agreement between that organization and TeamLogic IT.

2. Information We Collect

We collect information in the following categories when you use the Portal:

Account and Identity Information: Your name, email address, and organizational affiliation provided during account creation or when submitting a support request.

Support and Ticket Data: Descriptions of technical issues, files or screenshots you attach, communications exchanged with our technicians, and the resolution history of support tickets you submit.

Device and Asset Information: Information about devices managed on your behalf, including device names, operating systems, software inventory, and health status, as reported by our remote monitoring and management tools.

Authentication Data: Session tokens and authentication records generated when you sign in. We do not store plaintext passwords.

Usage and Log Data: Pages visited within the Portal, actions taken, timestamps, IP addresses, and browser or device type, collected automatically for security monitoring and service improvement.

3. How We Use Your Information

We use the information collected solely for legitimate business purposes related to the delivery of managed IT services, including:

Providing, operating, and maintaining the Portal and associated managed services.
Processing and resolving support tickets and service requests.
Communicating with you about the status of requests and scheduled maintenance.
Monitoring the health and security of managed devices and infrastructure.
Fulfilling our obligations under the managed services agreement with your organization.
Detecting, investigating, and preventing security incidents, fraud, or unauthorized access.
Complying with applicable legal and regulatory obligations.
Improving the reliability, performance, and features of the Portal.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Basis for Processing

Our processing of your personal information is based on one or more of the following lawful grounds:

Contractual necessity: Processing is necessary to perform services under the managed services agreement between TeamLogic IT and your organization.
Legitimate interests: We have a legitimate interest in maintaining the security, integrity, and proper functioning of our Portal and managed services infrastructure.
Legal obligation: We may be required to process or disclose certain information to comply with applicable law, regulation, or lawful governmental request.
Consent: Where required by law, we will seek your consent for specific processing activities.

5. Information Sharing and Disclosure

We do not disclose your information to third parties except in the following circumstances:

Service Providers: We engage vetted third-party vendors to provide infrastructure, monitoring, ticketing, communication, and security services that support the Portal. These vendors are contractually bound to use your information only to perform services on our behalf and in accordance with this Privacy Policy.

Your Organization: Information related to support requests and device status may be shared with designated administrators or contacts within your Client Organization as part of normal managed services delivery.

Legal and Regulatory Requirements: We may disclose information if required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of TeamLogic IT, its clients, or others.

Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction, subject to the same protections afforded under this Privacy Policy.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When your organization's managed services agreement terminates, we will retain your information for a commercially reasonable period thereafter as required by law or legitimate business necessity, after which it will be securely deleted or anonymized.

7. Data Security

We implement and maintain reasonable technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, authentication requirements, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You acknowledge and agree that you provide information through the Portal at your own risk.

8. Your Rights

Depending on your jurisdiction, you may have rights with respect to your personal information, including the right to access, correct, or request deletion of your personal data. To exercise any applicable rights, please submit a request through the Portal or contact us directly. We will respond within the timeframe required by applicable law.

Please note that certain information may be exempt from such requests where retention is required by law or is necessary for the performance of our contractual obligations to your organization.

9. Cookies and Tracking

The Portal uses session cookies and similar technologies that are strictly necessary for authentication and secure operation. We do not use tracking cookies for advertising or cross-site behavioral profiling.

10. Children's Privacy

The Portal is intended for use by business professionals within contracted Client Organizations. It is not directed to or intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will post the revised policy on this page with an updated effective date. Your continued use of the Portal after any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

12. Limitation of Liability

To the maximum extent permitted by applicable law, TeamLogic IT shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Portal or any information provided through it, even if TeamLogic IT has been advised of the possibility of such damages. TeamLogic IT's total liability for any claim arising from or related to this Privacy Policy or the Portal shall not exceed the amounts paid by your organization to TeamLogic IT in the three months preceding the claim.

The Portal is provided as a service convenience to Client Organizations. Nothing in this Privacy Policy creates or implies any warranty, guarantee, or representation not expressly stated in the applicable managed services agreement.

13. Contact

If you have questions or concerns about this Privacy Policy or how we handle your information, please submit a support request through the Portal or contact your TeamLogic IT account representative.

TeamLogic IT is a registered trademark. This Portal and its contents are the property of TeamLogic IT. Unauthorized use is strictly prohibited. Use of this Portal is subject to the applicable managed services agreement and the Acceptable Use Policy.