Reset your Microsoft 365 password

If you know your current password and just want to change it, visit account.microsoft.com instead. This article is for when you are locked out.

Reset it yourself

1. On the sign-in page select Forgot my password.
2. Enter your work email address and the captcha characters, then select Next.
3. Choose a verification method — Authenticator app, text message, or phone call — and complete it.
4. Type a new password twice. A passphrase such as Purple-Stapler-42-Coffee is easier to remember and harder to crack.
5. Select Finish, then sign in with the new password.

If self-service does not work

Your account may not have a recovery method registered, or self-service reset may be turned off for your organisation.

Call the help desk: (972) 961-7711 Option 2. Have your employee ID or work email ready.

After resetting

• Update saved passwords in your browser and on your phone straight away.
• If Outlook shows Password required, enter the new password when prompted.
• Re-authenticate any Teams, OneDrive, or shared mailbox connections that may have expired.