Acceptable Use Policy

Access to the Portal is restricted to employees, contractors, and authorized representatives of organizations that have a current, valid managed services agreement with TeamLogic IT ("Client Organizations"). Access is granted on a per-organization basis. You are authorized to use the Portal solely on behalf of and in connection with the IT services provided to your organization by TeamLogic IT.

You may not share your login credentials or allow any other individual to access the Portal using your credentials. You are responsible for all activity that occurs under your account.

The Portal may be used only for the following purposes:

• Submitting and tracking IT support tickets and service requests.
• Reviewing the status of managed devices and infrastructure assigned to your organization.
• Accessing knowledge base articles, approved software listings, and other resources provided by TeamLogic IT.
• Communicating with TeamLogic IT technicians in connection with active service requests.
• Any other use expressly authorized in writing by TeamLogic IT.

You must not use the Portal in any manner that violates applicable law, breaches your organization's managed services agreement, or infringes on the rights of TeamLogic IT or any third party. Without limiting the foregoing, the following are expressly prohibited:

You must promptly report any actual or suspected security incident, unauthorized access, data breach, or violation of this AUP to TeamLogic IT through the Portal or via your designated account contact. Timely reporting allows us to investigate and mitigate potential harm to you, your organization, and other clients.

You must not attempt to investigate, remediate, or respond to a suspected security incident independently without first notifying TeamLogic IT, unless doing so is strictly necessary to prevent immediate harm and you notify TeamLogic IT as soon as practicable thereafter.

TeamLogic IT reserves the right to monitor use of the Portal for compliance with this AUP and for the security and proper operation of our systems and those of our Client Organizations. You should have no expectation of privacy with respect to your use of the Portal to the extent permitted by applicable law and your organization's managed services agreement.

TeamLogic IT may, at its sole discretion and without prior notice, suspend or terminate your access to the Portal if we reasonably believe that you have violated this AUP, engaged in activity harmful to TeamLogic IT or other users, or acted in a manner inconsistent with applicable law or your organization's managed services agreement.

TeamLogic IT reserves the right to cooperate with law enforcement agencies and regulatory authorities and to disclose information as required by applicable law or legal process.

You are responsible for ensuring that your use of the Portal complies with this AUP and all applicable laws. Your Client Organization is jointly responsible for ensuring that its employees and authorized users comply with this AUP, consistent with the organization's obligations under its managed services agreement with TeamLogic IT.

To the maximum extent permitted by applicable law, TeamLogic IT shall not be liable for any loss, damage, or harm arising from your violation of this AUP or from unauthorized use of the Portal by you or any person using your credentials. You agree to indemnify and hold harmless TeamLogic IT and its affiliates, officers, agents, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with your violation of this AUP.

The Portal is provided "as is" and "as available" for the convenience of Client Organizations. TeamLogic IT makes no representations or warranties of any kind, express or implied, regarding the Portal's availability, accuracy, reliability, or fitness for any particular purpose beyond what is expressly stated in the applicable managed services agreement.

Service delivery obligations, uptime commitments, and remedies for service failures are governed exclusively by the applicable managed services agreement. Nothing in this AUP creates additional warranties or service-level obligations not already set forth in that agreement.

TeamLogic IT reserves the right to modify this AUP at any time. We will post the revised AUP on this page with an updated effective date. Your continued use of the Portal following any modification constitutes your acceptance of the revised AUP. It is your responsibility to review this AUP periodically. Material changes may also be communicated to Client Organizations via notice in the Portal or through your account contact.

This AUP is governed by and construed in accordance with the laws applicable to the managed services agreement between TeamLogic IT and your Client Organization, without regard to conflict-of-law principles. Any disputes arising under this AUP shall be resolved in accordance with the dispute resolution provisions of the applicable managed services agreement.

If you have questions about this Acceptable Use Policy or wish to report a suspected violation, please submit a request through the Portal or contact your TeamLogic IT account representative.