Open an encrypted email you received

An encrypted message proves the sender cared about protecting the content.

The extra step exists to check the message really reached you.

Open it

1. Open the notification email and select Read the message.
2. Choose how to verify yourself:

• Sign in — if the button offers your own email provider, sign in as

usual, or

• Sign in with a one-time passcode — a code is emailed to you.

1. If you chose the passcode: leave the tab open, find the code email in your

inbox (check the junk folder — it's a frequent lander there), and enter

the code within its validity window.

1. The message opens in a secure reader in your browser. Attachments open

from there too.

Worth knowing

Depending on the protection the sender chose, forwarding, copying, or

printing may be disabled — that's the sender's setting, not a fault. The

secure reader link keeps working for a limited time; if it expires, ask the

sender to resend rather than fighting it.

A quick safety check

Real encrypted-mail notifications lead to a verification step but never ask

for your email password on a strange-looking page. If something feels off,

verify with the sender by phone before signing in anywhere.

If that didn't work

If the passcode never arrives, check junk mail, then request a fresh code —

codes are single-use and the newest one wins. Still stuck? Ask the sender to

resend the message, and if it keeps failing, contact your IT support with a

screenshot of where it stops.