Spot fake invoice and gift-card scams
The most expensive email scams don't hack computers — they impersonate people and change payment details. One verification habit defeats them.
Business email compromise ([[bec]]) is the quiet giant of cybercrime:
no malware, no links, just a convincing email asking finance to pay a
"supplier," update bank details, or grab gift cards for the boss.
It works because it looks like Tuesday.
The three costumes
- The changed bank details. A "supplier" emails: new account
number for the attached (real-looking) invoice. Often sent from a
lookalike domain one letter off — or from the supplier's actually
compromised mailbox, making the email itself genuine-looking.
- The executive in a hurry. "It's [CEO]. I'm in meetings — need
you to handle something discreetly. Are you at your desk?" Then:
wire transfer or gift cards, photos of the codes, urgency and
secrecy throughout.
- The invoice for nothing. A payable for services never
ordered, hoping accounts-payable volume carries it through.
The one habit that defeats all three
Verify payment changes and unusual requests out-of-band — by
phone, using a number you already had (from your records or the
supplier's real website), never a number or reply-to from the email
itself. Rule of thumb: *the channel that made the request cannot be
the channel that verifies it.* Thirty seconds of phone call versus
an unrecoverable transfer.
And the cultural half: no legitimate executive buys gift cards by
email, and "keep this confidential" plus "urgent" is the scam's
signature, not how real business works. Your organization should
never punish someone for verifying — slow-and-checked is the correct
speed for money.
If one lands (or nearly lands)
Don't reply, don't call the email's number. Report it the same way
as any phish (the ten-second checks: KB-0021) — and if money already
moved, escalate immediately: the first hours matter for recalling
transfers.
