Your IT team, your tools, your time — all in one place.

The TeamLogic IT Support Portal is now live at teamlogicit.live. It is your round-the-clock window into everything we manage for you — find answers in seconds, track every open request, and use the built-in productivity tools your team already needs. No app installation required, no account to create, just your email.

Self-service · Knowledge

Knowledge Base

Over 17 curated articles covering password resets, VPN setup, new employee onboarding, printing, and more — searchable from every page. Updated continuously as new solutions are documented.

Self-service · Support history

My Tickets

Verify your email with a one-click magic link and instantly see all your open and closed support requests pulled live from Autotask — status, notes, assigned tech, and timeline included.

Submit a ticket

Support, anytime

Can't reach us by phone? Submit a support request directly from the portal. Enter your email, describe the issue, and we receive it immediately in our ticketing system. No phone queue required.

Signature Studio

Email signatures built right

Build a polished, email-client-safe signature in minutes. Choose your layout, set your accent colour, pick an email-safe font, and add professional legal Protection Notices — then paste straight into Gmail, Outlook, or Apple Mail.

Secure Vault

Share secrets safely

Need to send a password or API key? Encrypt it in the portal and share the link. The secret is AES-256-GCM encrypted, the decryption key lives only in the URL fragment (never sent to our server), and links expire automatically.

Policies & ISMS

Compliance, ready to print

Browse, search, and print your organisation's Information Security Management System documents — Acceptable Use Policy, Password Policy, Incident Response Plan, and more — with live document control metadata.

What you can do right now

Find an answer in the KB. Search the knowledge base from the home page or the Knowledge Base section. Most common questions — VPN, password, printer, new employee — are already covered.

Check your ticket status. Go to My Tickets, enter the email address you use when contacting support, and receive a magic link. No password, no account — just your email and a click.

Share a credential securely. Use the Secure Vault to encrypt a password before sending it. The link expires after first use or in 7 days, whichever comes first.

Build your email signature. Open Signature Studio from the Complimentary Tools menu and configure your signature with the Protection Notices appropriate for your industry.

Light & dark mode

Designed for comfort

The portal follows your system preference for dark or light mode and lets you toggle between them. The dark crosshatch theme is the default — if you prefer a bright interface, the sun icon in the top-right switches it instantly.

No account required

Private by design

We don't store your personal data to give you access. The My Tickets flow uses a one-time verified email link each session. The Vault uses a key that never touches our server. Your data stays yours.

Is this portal replacing email and phone support?

No. The portal is an additional channel, not a replacement. Phone and direct email support remain available. The portal is there for when you need an answer fast, outside business hours, or without waiting on hold.

Who can use the Knowledge Base?

Anyone — it is fully public. No login required to browse and read articles. Some internal runbook categories are visible only to our technicians when signed in with their staff credentials.

Is my data safe in the Secure Vault?

Yes. The vault uses AES-256-GCM encryption. The decryption key is part of the URL fragment (#), which is never sent to our server — not in logs, not in headers, not anywhere. We cannot read what you encrypt.

📱 Coming soon: Mobile App for iOS and Android

The full TeamLogic IT Support Portal is being wrapped as a native mobile app for iOS and Android. Submit tickets, check status, browse the knowledge base, and get push notifications when your request is updated — all from your home screen. Launch is expected in the coming months. Stay tuned.

teamlogicit.live